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A
Anonymous
August 17, 2010
Answered

10-15min audio lag

  • August 17, 2010
  • 1 reply
  • 957 views

Hi there,

            I have a member in my sessions that has a problem with the audio... she has about a 10-15min lag on the sound. Her charts are real time and stream normally but her audio is very slow.

The audio also sometimes doesnt come through properly for her and she only gets half of the words.

She has done the adobe speed test to test her connection to the room, she has a 6Mgbit line with DSL speed.

She hasnt always had this problem , it started 2 days ago and no matter what we try it will not stop the lag on the audio, not one of the other members has this problem and so I thought it might be her ISP, like maybe her badwidth was shaped or restricted in some way but she has contacted them as well but cant seem to see anything wrong.

Any ideas of what the problem could be?

Im all out of ideas on this.

Thanx guys.

    This topic has been closed for replies.
    Correct answer

    Is she using IE? if yes Have her try a different browser.  We have some users that have experience choppy sound, we had those users test with Firefox the sound quality was improved.  If IE or trying a different browser is not issue, recommend making sure audio drivers are updated on the computer.

    someother things to try

    - does she have a different computer on her network she can test from? any different?

    - have her come to the meeting without the ConnectAddin by appending ?launcher=false to the end of the URL that you provide to the meeting room, this will keep the meeting inside the browser.  she will be able to view just not share her screen.

    - the other thing you might try is uninstalling the ConnectAddin so that it will reinstall.

    if none of the above works, then need to know more about her and your system

    + from her system

    - what OS?

    - what version of the browser?

    - perform a traceroute from her computer to your server (this will show how many hops it takes to get to your server)

    - is she going thru a proxy or FW or both?

    - you might also want to setup logging the ConnectAddin

    + from your server

    - what version of Adobe Connect with patchset? you can get this from the http://connectserver.yourdomain/version.txt

    - are you clustering the servers, if yes are you using a hardware or software loadbalancer

    - have you looked at the debug.log files.

    - server specs

    1 reply

    A
    Anonymous
    Correct answer
    August 17, 2010

    Is she using IE? if yes Have her try a different browser.  We have some users that have experience choppy sound, we had those users test with Firefox the sound quality was improved.  If IE or trying a different browser is not issue, recommend making sure audio drivers are updated on the computer.

    someother things to try

    - does she have a different computer on her network she can test from? any different?

    - have her come to the meeting without the ConnectAddin by appending ?launcher=false to the end of the URL that you provide to the meeting room, this will keep the meeting inside the browser.  she will be able to view just not share her screen.

    - the other thing you might try is uninstalling the ConnectAddin so that it will reinstall.

    if none of the above works, then need to know more about her and your system

    + from her system

    - what OS?

    - what version of the browser?

    - perform a traceroute from her computer to your server (this will show how many hops it takes to get to your server)

    - is she going thru a proxy or FW or both?

    - you might also want to setup logging the ConnectAddin

    + from your server

    - what version of Adobe Connect with patchset? you can get this from the http://connectserver.yourdomain/version.txt

    - are you clustering the servers, if yes are you using a hardware or software loadbalancer

    - have you looked at the debug.log files.

    - server specs

    A
    Anonymous
    August 17, 2010

    thank you I have passed the info on, I am sure it will help her.

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