Questions

We are using Adobe Connect with external clients. Some of our clients have tried to access our Adobe Connect classrooms. And while on the host/tutor side it looks like they are in the classroom, on the client side they are stuck in the meeting waiting room, as if they hadn't been admitted into the classroom.We have sent the external clients the standard information (from Adobe Connect support page) on ensuring their firewalls allow Adobe Connect. The clients have passed this information on to their cybersecurity teams. The teams are adamant they have followed the instructrions but our clients continue to be stuck in the waiting room.I am wondering if this is more than just a firewall issue. Has anyone else had this issue? And how has it been resolved?

Ever since Connect moved away from allowing the user to adjust video quality for webcams I have run into bandwith issues. I start a class on camera and within the first 15 minutes I am freezing and participants can not hear me clearly. Every time I turn off my camera the audio and freezing issues go away. Am I alone in this? Are there any suggestions to allow me to be both seen and heard?I am using the browser version of Connect (ver 12.11?) and using it on Microsoft Edge.

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The sidebars are so small I have to squint to make-out what they are?  How do I enlarge them?

I am the Host and when I put everyone in a breakout group I receive a message shortly after saying connection error.It states “The Adobe connect media server at https://admin.cosowebrtc.com/api/cas/index is not responding” Some of the participants are also receiving this once the breakout is started. 

Adobe Connect bug: Participants can turn off host camera by clicking video and pressing ESCAC version: 11.2Hello,We are experiencing an unusual issue in Adobe Connect and would like to know whether others have seen the same behavior.When the host turns on their camera, a regular participant — who is neither a Host nor a Presenter — can click inside the Video Pod and press ESC. After that, not only does their own video view close, but the host’s camera is also turned off.We have already tested the common troubleshooting steps:confirmed affected users are only Participantsverified roles and permissionsrecreated the room layout and the Video Podtested both the Adobe Connect desktop app and browsercleared cache / reinstalled the clientchecked and updated the client/server versionsThe issue still persists.Has anyone encountered this before?Is this a known bug, or is there any recommended workaround/fix?Any guidance would be appreciated.

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In macOS 26, the functionality of the camera, for example, like "Portrait" and "Studio Light," doesn’t work.

I am trying to move my LR catalog to a new PC. The catalog works fine on old PC and on external drive when external drive is plugged into new PC but says is corrupted when trying to move the catalog from the external drive to the internal drive of new PC and will only open LR in the background. the auto repair process does not help. any suggestions please? thx

Lorsque nous sommes connectés en hôte et présentateur, comment réduire l’affichage du nom sous la vidéo ?  Comment Modifier la taille de la police ou de l’encart pour qu’il s’adapte à la taille du module vidéo? On peut agrandir et mettre en avant le module vidéo si plusieurs caméras sont activées, mais si le module est réduit (lorsqu’on affiche une présentation, on réduit forcément le module vidéo et cela pose pb car le nom sous la vidéo  peut empiéter sur l’image) . Il faudrait que le nom sous la vidéo s’adapte en fonction du format choisi). Est-ce qu’il y a une solution ? Merci 

We are having an issue with a student in our virtual classroom (attendee): Whenever we click “force presenter view”, what we are sharing is in full view on our screen and the other attendees in the class, but for this one student, we have to zoom in a lot for him to be able to see the whole screen - to the point where no one else can see it because the image is so tiny now. We are sharing a document. How is he not seeing it as we do even tho force presenter view is on and how can we fix it?

Bonjour,Lorsque je tape un mot en arabe - celle-ci s'écrit de la droite vers la gauche - sur Adobe Connect à l'aide du texte (T) dans le tableau par exemple ou directement sur un document alors les lettres apparaissent à l'envers - de la gauche vers la droite.Voici un exemple en français ; si je tape MERCI alors c'est ICREM qui apparait.Quelqu'un aurait une solution ?Merci pour le temps de lecture.Cordialement.Karim.

comment augmenter les police du module participant sur adobe Connect?

Adobe Connect v2025.9.15Automatic Revocation of Enhanced Rights in Breakout Rooms TL:DR: When sending attendees to breakout rooms they are automatically assigned enhanced rights.Is there any way to prevent this globally in adobe connect meetings? Background:We deliver online training via the system, and when in breakouts delegates only need to be able to:Use cameras Use microphones Use the chat box View the shared slidesAll of these functions are enabled globally once the broadcast starts.However, due to enhanced rights once in the breakout rooms delegates can now advance the slides forwards, view the slide notes, delete shared content, share screens, and make other changes to the function of the breakout room, which often causes issues due to the “big red button” effect.  Question:Is it possible to disable all enhanced rights for delates automatically for breakout rooms, only allowing them to use the functions listed above.Or is there any way I can raise a suggested feature ticket to

all the file that are downloaded seem to have a weird naming scheme. they seem to have unnecessary +-'s included.

Does anyone else find the recent updates to Connect infuriating?Although they're a bit fiddly, I could probably live with the smaller buttons, but why does nearly everything now require additional clicks?  If you wanted to write on a whiteboard, for example, you used to be able to just click the pen button and go - now it asks you what type of pen you require.  Colour selection is even worse, so if you want to change pen/shape and colour, it requires lots of clicking.Sharing documents is the same - you used to be able to go straight to your own content or shared content, but now there's an extra step - you have to say whether you want a new document or an existing document before you get the choice of personal or shared.And as for annotating documents, e.g. PDFs, it's almost unusable.  Documents can start jigging up and down on their own, sometimes the participants don't see the same thing as you (i.e. a different scroll position), and when you do scroll, sometimes it sc

Hello, Is there a single report on AdobeConnect.com that will list all the URLs of our meetings? Thanks, Dave

Hi all.  I host courses which we deliver throught Adobe Connect, one of our presenters can't hear another presenter but can hear all participants. Any suggestions what could cause this and how to resolve?  Thank youIndy

Hi everyone wanted to share some patterns I’ve been seeing across Magento + Adobe projects lately and spark a discussion with the community.Over the past few months, there’s been an increasing focus on a few areas that I think deserve more attention:1) Headless Frontends & PWA AdoptionMany teams are exploring headless architectures with PWA frameworks (like PWA Studio / Front Commerce/custom React setups). The common driver isn’t just performance; it’s organizational agility:Faster experimentation with UXEasier alignment with marketing goalsCurious what others see as the biggest blockers: Magento skill developer gaps, build complexity, or something else?2) Upgrading to Magento 2.4.xThe move to 2.4.x has been incremental for many merchants. Security + platform stability are wins, but:The expanded requirement for ElasticsearchGreater reliance on Composer / CLI workflows…are creating friction for teams without strong DevOps pipelines. How have others streamlined these bumps?3) Adobe C

Got charged for 2 Months (December and January after I cancelled the plan until NovemberCould you Plese check?

Collecting feedback during live sessions is now more structured and efficient with the Survey pod in Adobe Connect. Designed for deeper insights than quick polls, the Survey Pod enables hosts to create and deliver multi-question surveys directly within the room, allowing you to measure engagement, understanding, and satisfaction in real-time.With a single pod, hosts can design surveys, add multiple questions at once, launch them during the session, and track responses instantly. This reduces layout clutter and keeps sessions focused while still capturing valuable participant input. Surveys created in the Survey pod can be saved to the Survey library, making it easy to reuse them across sessions or share them with other hosts.   Why use the Survey pod Streamlined feedback collection: Run multi-question surveys in one pod instead of managing multiple poll pods. Cleaner layouts: Optimize screen space with a single, organized survey experience. Flexible setup: Create surveys from scratch,

Hi all, Adobe Connect has recently updated its e-learning classrooms, where all the icons on the menu bar are now black (previously grey). Some of them only turn green once they are in use. This is completely inaccessible due to poor contrast, to the point where some learners could not see the icons at all in the classroom. Is there any way to change this? Customer support has been extremly unhelpful and now wants to "run diagnostics" on my computer. Not comfortable at all with that and it doesnt seem to be related to solving the actual problem, which came from THEIR updates. Sorry, feeling frustrated! Any help is appreciated.   Thank you!

Sharing content during live sessions just got simpler. With Adobe Connect 12.11, the new Resources pod combines files and web links into a single, unified experience, making it easier for hosts to share, manage, and organize session materials. A simpler way to share resources Previously, hosts relied on separate Files and Web Links pods to share documents and URLs. Managing multiple pods often added unnecessary complexity and clutter to layouts. The new Resources pod replaces both, providing a single central place to share everything participants need during a session. Hosts can now upload documents, presentations, and other files, or add relevant web links, all within the same pod. Participants can quickly access shared materials from one organized list, improving clarity and collaboration. Key highlights Centralized sharing: Share documents, files, and web links from a single pod. Flexible organization: Reorder files and links to control the sequence in which resources appear. Consis

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