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Participant
July 14, 2026
Question

Webcam causing freezing and audio issues with automatic cam quality feature

Ever since Connect moved away from allowing the user to adjust video quality for webcams I have run into bandwith issues. I start a class on camera and within the first 15 minutes I am freezing and participants can not hear me clearly. Every time I turn off my camera the audio and freezing issues go away. Am I alone in this? Are there any suggestions to allow me to be both seen and heard?

I am using the browser version of Connect (ver 12.11?) and using it on Microsoft Edge.