Hello worldI am having an issue with some of my clients rooms but does not affect every participant. The IssueClick the link and it launchs the browser then the installed Adobe Connect app. The app just hangs at the "E CONNECT" stage (attached image) Troubleshooting stepsI have modified Application Interface from Classic view to Standard view (and vise versa) - No changeI have tried different browser - No changeReinstalled the Adobe Connect app - No change VersionsMacOS = Big Sur 11.1Adobe Connect App = 2020.10.1

S

Shawn Giesbrecht

Participant

Question

2020.10.3 App Hangs Mac Big Sur

Forum|Forum|5 years ago
January 13, 2021
2 replies
405 views

Hello world

I am having an issue with some of my clients rooms but does not affect every participant.

The Issue

Click the link and it launchs the browser then the installed Adobe Connect app. The app just hangs at the "E CONNECT" stage (attached image)

Troubleshooting steps

I have modified Application Interface from Classic view to Standard view (and vise versa) - No change
I have tried different browser - No change
Reinstalled the Adobe Connect app - No change

Versions
MacOS = Big Sur 11.1

Adobe Connect App = 2020.10.1

This topic has been closed for replies.

Jorma_at_CoSo

Legend

Any chance you can find the log file for the App on your system? I don't know where it is stored on a Mac, but it should be called ConnectCefApp.log. If you can find that log file it may show what the issue is.