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etsregister
Participant
April 13, 2017
Question

9.6 Upgrade coming - what is a "locked down environment"?

  • April 13, 2017
  • 1 reply
  • 227 views

the notice about the upgrade scheduled for the end of April refers to a locked down environment. How do I know if we have this? As compared to what other kind of environment?  Thanks to anybody who can explain this.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 17, 2017

    Can you share the text of the notice you are receiving? This is probably referring to the need for an updated Add-in for the meeting rooms, if you use the Add-in.

    E
    etsregisterAuthor
    Participant
    April 17, 2017

    Sure thing. I got the following email (which I put in quotes just below) from Adobe on April 11, in which it refers to a locked down environment.

    "

    Dear Adobe Customer

    This message is regarding your account: moody.adobeconnect.com

    The Adobe Connect Team is pleased to inform you that your account will be upgraded to Adobe Connect 9.6 on April 30, 2017 (8:00 PM PDT) to May 1, 2017 (02:00 AM PDT). For those customers in a locked down environment, please note and prepare for the following new requirements:

    This update will require a new Adobe Connect Add-in (henceforth referred to as simply "Add-in") for functionality specific to meeting presenters on Mac only. You will be asked to install the new Add-in when:

    You try to start/join a meeting for the first time after the Adobe Connect 9.6 release and have an older version of the Add-in installed

    OR

    You invoke screen sharing, application sharing, or share PowerPoint (PPTX format) files and do not have the new version of Add-in installed

    Please click here to obtain the new Add-in. You will need add-in version 11_9_979_366 . If you have any questions, please contact Technical Support Team

    Sincerely,

    The Adobe Connect Team "

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