Question
90 day trial - 30 days -> 15? ==>> Thanks anyway
RANT FOLLOWS
I recently registered Adobe Pro 8, my personal copy after buying 30 copies for my firm. I got an email saying I could select a free benefit, if I registered, and so I selected "Free 90-day web conferencing trial with Adobe® Acrobat® Connect™:
Collaborate instantly with small teams, colleagues and customers through easy-to-use, easy-to-access online personal meeting rooms." I thought, well, it is probably too much trouble, but I will try it out and give it a chance.
So, I dutifully clicked on the link and filled out a form that said "Your 30 day trial" at the top. I thought, uh 90? When you fill out the form, it says you have 15 days remaining. Uh, 90? So, I thought, ohhhh their database is screwed up, I will get someone to help me. I called the number on the email, and a nice fellow kept saying, No, that is a 30 day trial. Well, someone is lying here... I tried to point him to the website (for example,
http://www.adobeacrobat.com/register/benefits/ac3d8/?lang=en), and eventually he said well you MAY be reading that, let me go check.
He finally came back, and said NO PROBLEM, I FIXED IT. "It will expire in 15 days, but now IF you call us back on day 15, we will add another 60 days to it."
HUH??? Who do they think uses business meeting tools? People with nothing to do? Putting this on my calendar, and making me call Adobe to renew a "free" trial, smells a lot like when I "win" a trip to some god forsaken, mold-infested condo. They try to get you to buy it before you smell the mold.
If the 90 days is too much value to give away, then don't give it away. While it may not be connected in reality, it leads me to think dark thoughts about what the service must be like AFTER I sign up.
RANT ENDS
I recently registered Adobe Pro 8, my personal copy after buying 30 copies for my firm. I got an email saying I could select a free benefit, if I registered, and so I selected "Free 90-day web conferencing trial with Adobe® Acrobat® Connect™:
Collaborate instantly with small teams, colleagues and customers through easy-to-use, easy-to-access online personal meeting rooms." I thought, well, it is probably too much trouble, but I will try it out and give it a chance.
So, I dutifully clicked on the link and filled out a form that said "Your 30 day trial" at the top. I thought, uh 90? When you fill out the form, it says you have 15 days remaining. Uh, 90? So, I thought, ohhhh their database is screwed up, I will get someone to help me. I called the number on the email, and a nice fellow kept saying, No, that is a 30 day trial. Well, someone is lying here... I tried to point him to the website (for example,
http://www.adobeacrobat.com/register/benefits/ac3d8/?lang=en), and eventually he said well you MAY be reading that, let me go check.
He finally came back, and said NO PROBLEM, I FIXED IT. "It will expire in 15 days, but now IF you call us back on day 15, we will add another 60 days to it."
HUH??? Who do they think uses business meeting tools? People with nothing to do? Putting this on my calendar, and making me call Adobe to renew a "free" trial, smells a lot like when I "win" a trip to some god forsaken, mold-infested condo. They try to get you to buy it before you smell the mold.
If the 90 days is too much value to give away, then don't give it away. While it may not be connected in reality, it leads me to think dark thoughts about what the service must be like AFTER I sign up.
RANT ENDS
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