AC9 on mac publishes webcam upside down

Question

This is a weird problem, but this is what I gathered:

We are developing a custom pod for AC that (among other things) publishes webcam streams to others in the same meeting.

When the problem occurs, the local webcam image looks fine, but the remote image on all others in meeting is vertically flipped (y axis is reversed). Also the image looks desaturated and shifted to the blue side of the color scale.

After some (not extremely comprehensive) tests, I determined that this problem seems to only occur under the following conditions:

Meeting is occurring in AC9 AND The computer publishing the stream is a Mac.

If conducted under AC8 from any both Mac and PC - no problem. If conducted under AC9 from a PC - no problem.

The standard webcam pod that is built into AC does not have this problem.

I also have a co-worker that experienced the exact same issue with another custom pod - Talking Stick.

We are trying to release our pod and this is holding us up, so any insights are welcome.

Jorma_at_Knox · Answer

Sounds like you may need to look into how FP 10.3 and Macs work with streaming live video. Connect 8 requires (and forces to in the add-in) FP 9, while Connect 9 requires FP 10.3.

Since you are seeing this in a custom pod (and in TalkingStick), and, I assume since you don't bring it up, not in the built in Camera pod, the problem lies somewhere with how your tool is handling the video, and likely not with Connect, since the Connect server/room is not actually handling the streaming or delivery of your live video.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded