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CARMEN5C1C
Participant
Apr 23, 2021 9:56 AM UTC
Answered

ACCESO A ADOBE CONNECT

Good morning, I have a big problem, I have been trying to enter adobe connect for more than a week, I have spoken with a lot of people but nobody gives me a solution, when I enter the password it gives me an error and when I click on remember password it does not return the message mail with the new one, please I need a solution since we have to give courses and we cannot enter.

 

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    CARMEN5C1CCorrect answer
    Participant
    Apr 23, 2021 10:32 AM UTC

    Ya esta solucionado, gracias.

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    2 replies

    Chris Zabriskie
    Chris Zabriskie
    Known Participant
    Apr 23, 2021 10:43 AM UTC

    Hi, Carmen.

     

    If your account is like mine, it's through a third-party provider, not directly with Adobe.  We use Clarix and they are very good.  Perhaps that is who you need to contact with assistance.

     

    Also, I've found the chat-bot (https://helpx.adobe.com/support.html) very helpful.  The technicians who work there are almost always able to help (except when the network goes down... which is all too often).

     

    If you do need to reach Adobe Customer Care, I've emailed customercare@adobe.com and received a response.

     

    Chris

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    CARMEN5C1CAuthorCorrect answer
    Participant
    Apr 23, 2021 10:32 AM UTC

    Ya esta solucionado, gracias.

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