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R
RDHEDU_COM
Participant
September 11, 2020
Question

ACCESS AND ACTIVATING RECORDED WEBINARS

  • September 11, 2020
  • 1 reply
  • 183 views

I am unable to access my recorded webinars. I get a message that once I click on 'play recording', the webinar will take a few minutes to download. I repeatedly have waited 5 minutes and the recording does not start. I've downloaded the latest version of flash player. If I try to select 'switch to original format, the screen does not allow me to click on 'switch'.  I am the host of Adobe Connect Meeting.Any of my participants cannot access the meeting recordings either. How do I advise to correct this issue.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    September 15, 2020

    I'd recommend you contact the Connect Support team. It sounds like something is needs to be addressed on your Adobe Connect server. https://helpx.adobe.com/adobe-connect/connect-support.html

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