Access to Adobe Connect support: Account/Contract not recognized

Forum|Forum|5 years ago
April 24, 2020
3 replies
770 views

I tried to reach the Adobe support service for an issue with our Adobe Connect account, but the chatbot doesn't recognize our user account as associated with a contract. We actually pay monthly our Adobe Connect account.

Is there any alternative way to contact Adobe Support?

Account management

This topic has been closed for replies.

Jorma_at_Knox

Legend

Then you should talk with an Adobe Connect Re-seller who supports sales in Spain. You will find a better support model and probably more features in Connect if you purchase through them. It is usually the same or similar cost.

https://www.adobe.com/products/adobeconnect/partner-listing-emea.html

Jorma_at_Knox

Legend

Did you try using their chat function? Use the speach bubble icon at the bottom right of the page https://helpx.adobe.com/support/connect.html

antara_itAuthor

Participant

Yes. That was the very first option. As our contract reference code is not recognized in the Adobe database -who knows why, as they are charging the bills-, the chat was a dead end.

J

Jim20201

Participant

Exactly the same problem from the UK. Adobe cannot recognise my account even after providing them:

Email address

Invoice number

Connect account number

Credit card details

I have been told to email asupport@adobe.com to cancel connect

Tried it once - will try again.

I have queried this as a data breach since Adobe are passing my credit card details to a third party with no valid reason.

Jorma_at_Knox

Legend

800-422-3623 is the phone number you can call.

antara_itAuthor

Participant

Thanks. I'm in Spain, which is a non-existing country, according to the Adobe Support department: https://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html . I'll find another way.

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