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ALehnherr
Participant
Apr 2, 2020 9:13 AM UTC
Question

Accidentally deleted admin permission

Hi,

we just started to use Adobe Connect. While I was managing my account I accidentally removed the admin permission for my account. There is no other admin for this account, so how can I get back the admin permission?

Thanks for your help,

André

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3 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Apr 3, 2020 4:36 PM UTC

Adobe Support has a way to create an Admin login on the back end of Connect. They shouldn't be pointing you to the User Community because we don't have any back end (or front end) access to your account. Just be sure to tell them you need a new Administrator account created. You'll likely have to use an alternate email, but it will get you back in to your account.

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Jorma_at_Knox
Jorma_at_Knox
Legend
Apr 2, 2020 2:15 PM UTC

You will need to reach out to the Connect Support team. They can create a new Admin login for you: https://helpx.adobe.com/adobe-connect/connect-support.html

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ALehnherrAuthor
Participant
Apr 3, 2020 7:31 AM UTC

Thanks for your reply. I tried this and I was told to post my issue here. But I will try again with them!

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