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March 19, 2012
Question

Account Expired

  • March 19, 2012
  • 1 reply
  • 1043 views

We are using the Adobe Connect Host service and payment is by credit card.

Before, we did not receive any payment problem e-mail from Adobe.

Today, suddently, when we want to login and start up a meeting, it shows "Your Account Has Expired"!!!

We cannot login back to the management page to check payment issue.

When I want to call the Adobe Support, there is no phone number provided for Hong Kong!

What can I do????

Our management need host meeting now!

I have open case but the response semes take a lot time!!!

Can anyone help???

Ivan

    This topic has been closed for replies.

    1 reply

    March 19, 2012

    I just checked the order history and I found the March payment had been auto-paid by credit card!

    Ivan