Question
Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close
Maybe this should have been posted here instead of the
Acrobat Connect Professional forum? I guess i don't know the
different between the two products. 🙂 We are running an Adobe
Connect Enterprise Server.
Greetings!
My support group is currently working with several end-users of Adobe Connect Professional. These users are presenters and are encountering an issue whenever they try to start their Camera and Voice Pod. I've sent this up the chain towards Adobe on our end... but figured I'd make a post on the forums here to see if anyone else has been having this issue. I was able to find one mention of the error on some site that was all in Spanish... but that site was having timeout issues and I couldn't hack around them. (Plus my knowledge of tech -spanish is very limited)
If the Acrobat Connect add-in is NOT installed on these users' PCs then they are able to use the Camera and Voice Pod without any issues. Once the Add-In is installed, however, as soon as they click to activate the Camera and Voice Pod the add-in crashes with the error "Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close. We are sorry for the inconvenience."
These users are using Windows XP, Windows 2000 SP4 and Windows 200 Sp3... all are having the same problem. We've had them try different microphones, different browsers... nothing seems to affect this. Some other troubleshooting steps include removing/reinstalling Flash, clean-boot in Windows XP, disabling all security, and uninstalling/reinstalling the Add-in itself.
Any ideas / suggestions from anyone would be greatly appreciated. Thanks!
Greetings!
My support group is currently working with several end-users of Adobe Connect Professional. These users are presenters and are encountering an issue whenever they try to start their Camera and Voice Pod. I've sent this up the chain towards Adobe on our end... but figured I'd make a post on the forums here to see if anyone else has been having this issue. I was able to find one mention of the error on some site that was all in Spanish... but that site was having timeout issues and I couldn't hack around them. (Plus my knowledge of tech -spanish is very limited)
If the Acrobat Connect add-in is NOT installed on these users' PCs then they are able to use the Camera and Voice Pod without any issues. Once the Add-In is installed, however, as soon as they click to activate the Camera and Voice Pod the add-in crashes with the error "Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close. We are sorry for the inconvenience."
These users are using Windows XP, Windows 2000 SP4 and Windows 200 Sp3... all are having the same problem. We've had them try different microphones, different browsers... nothing seems to affect this. Some other troubleshooting steps include removing/reinstalling Flash, clean-boot in Windows XP, disabling all security, and uninstalling/reinstalling the Add-in itself.
Any ideas / suggestions from anyone would be greatly appreciated. Thanks!
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