Skip to main content
A
Anonymous
September 14, 2011
Question

Acrobat Connect Pro Meeting Service Plans

  • September 14, 2011
  • 1 reply
  • 1107 views

Dear all,

We would like to join the Acrobat Connect Pro Meeting Service Plans (Per Host Plan).

We are in Hong Kong and we will use Connect to communicate with our client in Europe, Australia and South America.

We would like to know how does the system decide to use which server in location.

Also, if we had record the meeting, will our client in South America play the recorded meeting with a good performance?

Best Regards,

Ivan

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    September 14, 2011

    Ivan,

    Adobe Connect is the product name since last year. Adobe Connect comes several ways. First, it can be purchased as a server that you install and manage on your network, it can be licensed from Adobe as a hosted service, it can be purchased as a managed service through Adobe on the Amazon cloud, and it can be purchased as a hosted service from partners of Adobe. It sounds like you desire an Adobe Hosted plan which would be hosted on the nearest server to the host. In your case, our hosted server farm is in Asia and that would cover you. Your customers in other areas would be connecting over the internet to the server in Asia which should not be a problem as long as they have good networks and good bandwidth.

    You should contact the inside sales folks by using the links on the Adobe Connect product page for businesses.

    When you record the meeting thew server saves the meeting information and creates a URL which can be sent out after the meeting so others can watch it. It is based on Flash similar to watching a YouTube video. It is streamed to them via the internet. Assuming they have good networks and good bandwidth then they should be fine. Using dial-up 56k moems may not be best for this but generally if they have an ethernet grade connection like most businesses they would be fine.

    You can test this with a 30 day free trial.

    A
    Anonymous
    September 15, 2011

    As we are in Hong Kong, when we open a meeting room, it will use the nearest server and that means the server used will be in Asia.

    Then, no matter where our client's location, they will connect to the server in Asia to have web meeting.

    Also, if the meeting is recorded, it will be stored in the Asia Server.

    If our client want to see the video, they will connect to the Asia Server.

    Is my understanding correct?

    If so, can we choose the server location?

    We can do something to our broadband to make sure it is good enough for Web Meeting.

    However, we can do nothing to our customer side broadband.

    If we can choose the server location, for example, server in Europe, then, it can definitely help improve the performacne with Europe client.

    Please kindly help advise.

    Best regards,

    Ivan

    A
    Anonymous
    September 15, 2011

    You cannot choose your server location from my understanding. You do have the option of buying the Adobe Connect Enterprise Server and running it yourself on your network. You could place it anywhere that way,

    You should discuss the options when you call into the sales number. Perhaps they will allow you to place the meeting on the European servers. Folks in that department do not monitor or have access to this forum. It's worth asking when you get pricing details.

    We have lots of customers that have been using the North American servers from China and not having any issues so I'm not sure you will have any problems regardless of where you have the server. If you have a good network connection to the internet thst really matters most.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices