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R
rbschuv
Participant
May 13, 2009
Question

Acrobat Connect stops responding

  • May 13, 2009
  • 1 reply
  • 1232 views

Hi All,

From time to time, my Acrobat connect Pro server stops responding for no reason. I don't even get the login page. Going on the server and starting the management console, without doing anything in it solves the problem for a while. This happens every few weeks.

This is the version I have installed:

7.2,32
Connect 7.0 SP2 r. 32/c. 489836/b. Tue Feb 10 19:14:30 2009
  Presenter r. Presenter7GMSP1
  FMS r. Mustang_Connect 3_0_0_1208

Licensed Enterprise Installer: Wed Feb 25 12:21:06 2009

Any idea?

Thanks

vincent

    This topic has been closed for replies.

    1 reply

    R
    rbschuvAuthor
    Participant
    May 20, 2009

    Below is the log file. It looks like Connect looses the connection to the SQL server/database (sqlserver\instance.database ). However, the server is still up and running, it hosts other databases which have no problem. And why would starting the administration console get the connection back?

    Please help

    TIA

    vincent

    [05-14 13:37:19] main (x) Server breeze ready (startup time: 2 seconds)
    [05-14 13:37:19] main (i) Configuration successful.
    [05-14 13:37:19] brze (i) Starting database...
    [05-14 13:37:19] brze (d) MAIN_POOL config- max conn=40, init conn=20, conn wait time=10
    [05-14 13:37:32] brze (d) Got connection in 12.093 seconds. Time to get monitor: 0.0 seconds.
    [05-14 13:37:32] brze (e) Unable to connect to sqlserver\instance.database through port 1435
    [05-14 13:37:32] brze (e) [Macromedia][SQLServer JDBC Driver][Macromedia][SQLServer JDBC Driver]The requested instance is either invalid or not running.
    [05-14 13:37:32] brze (e) java.sql.SQLException: [Macromedia][SQLServer JDBC Driver][Macromedia][SQLServer JDBC Driver]The requested instance is either invalid or not running.
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.base.BaseExceptions.createException(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.base.BaseExceptions.getException(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.sqlserver.tds.TDSConnection.<init>(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.sqlserver.SQLServerImplConnection.open(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.base.BaseConnection.connect(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.base.BaseConnection.setupImplConnection(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.base.BaseConnection.open(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.base.BaseDriver.connect(Unknown Source)
    [05-14 13:37:32] brze (e)  at macromedia.jdbc.MacromediaDriver.connect(Unknown Source)
    [05-14 13:37:32] brze (e)  at java.sql.DriverManager.getConnection(Unknown Source)
    [05-14 13:37:32] brze (e)  at java.sql.DriverManager.getConnection(Unknown Source)
    [05-14 13:37:32] brze (e)  at com.macromedia.airspeed.db.DBConnection.init(DBConnection.java:137)
    [05-14 13:37:32] brze (e)  at com.macromedia.airspeed.db.DBConnection.<init>(DBConnection.java:58)
    [05-14 13:37:32] brze (e)  at com.macromedia.airspeed.db.DB.getConnection(DB.java:299)
    [05-14 13:37:32] brze (e)  at com.macromedia.airspeed.db.DBUtilityQueries.verifyDatabase(DBUtilityQueries.java:193)
    [05-14 13:37:32] brze (e)  at com.macromedia.airspeed.main.Main.run(Main.java:274)
    [05-14 13:37:32] brze (e) SQLException SQLState=08001, ErrorCode=0

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