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H
hoppeg_
Participant
September 24, 2014
Question

Add-In crash on start (win8), Connection Test positve (incl Flashplayer)

  • September 24, 2014
  • 1 reply
  • 366 views

Hello,

my Adobe Connect Add-in Crashes after it has started and builds up MY Meeting Room. I can Access other Meeting Rooms, and People can Access mine as well. But since mine breaks, I can not use it...

Together with my IT department, we checkt the add-in, ran checkdisk, the connections, re-installed the add-in and also changed the Screen size. But still it breaks down.

Does someone have an Idea ?

I am running a Win8 Machnie with IE10 and have nothing changed on it since months besides installing Snagit (and a few days later, I found that the connect does not work). 

thanks

hoppeg_

    This topic has been closed for replies.

    1 reply

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    September 25, 2014

    Hello,

    We are aware of any crashes on Win8. To help us debug, can you please un-install Snagit(as you feel this is the only change) from your system and then try using Adobe Connect Addin? I am just trying to isolate the culprit here. You can probably re-install it later.

    Thanks

    Sameer Puri

    H
    hoppeg_Author
    Participant
    October 27, 2014

    Hello Puri,

    I finally had a
    chance to de-install Snagit. Connect still breaks down.

    Thanks & kind regards,

    Gerald

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