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johnb59862226
Participant
November 29, 2017
Question

Add-in Crashes in OS X High Sierra

  • November 29, 2017
  • 1 reply
  • 643 views

Hello,

I've tried looking around in the forums area (and on Google) for a previously reported issue as it relates to the Adobe Connect Add-in either freezing or (in this case) crashing on OS X 10.13.1.

I show that the latest add-in version has been installed on my end, so I'm not sure why this is occurring, other than perhaps a compatibility issue between the Add-in and OS X 10.13.1.

Does anyone have any thoughts?

Part of the error message included the following:

Process: Adobe Connect [47128]

Path: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect

Identifier: com.adobe.adobeconnect.app

Version: 11.9.982.438 (11.9.982.438)

Code Type:             X86 (Native)

Parent Process: ??? [1]

Responsible: Adobe Connect [47128]

User ID: 501

Date/Time: 2017-11-29 12:55:30.181 -0800

OS Version: Mac OS X 10.13.1 (17B1002)

Report Version: 12

Anonymous UUID: B3EA9465-B7DA-0164-8EFB-EFBD1AD0625F

Sleep/Wake UUID: F75FD1A9-F616-4AE4-B3E3-951686FE05CA

Time Awake Since Boot: 10000 seconds

Time Since Wake: 2100 seconds

System Integrity Protection: enabled

Crashed Thread:        20

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000083e58975

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

This topic has been closed for replies.

1 reply

Participant
January 22, 2018

Dear Adobe and John,


I keep having the same issue, the add-in will be running but as soon as I go to start my webcamera or share my screen it crashes. I have also disabled the add-in and tried running from the browser with the same result... Has this been fixed? Or is this being worked on? My business depends on this. Thanks