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J
JJones
Inspiring
September 30, 2015
Question

Add-In Crashing in Yosemite

  • September 30, 2015
  • 2 replies
  • 2598 views

The add-in keeps crashing on my MacBook Pro running Yosemite. It opens and starts running just fine but seems to lock-up after 6 or so minutes. I have to force quit it and restart it, but the problem just returns. Is this a known problem, and is there a work-around?

MORE INFO: The add-in was sharing audio but nothing else. I had a browser window open on the same Mac so I could monitor the audio feed. There were no signs of bandwidth problems as not only were the in-room meters all green but the browser continued just fine as did the browsers of two other hosts using the same router in the same webinar room and the same physical room. The add-in wouldn't crash per se but would instead simply lock-up. The dreaded Mac spinning beachball of death would appear and the audio feed would be lost.ar

The problem appears to have gone away once I disconnected the two PCs on the same router AND once I deleted and re-installed the add-in. Did either of these have something to do with the problem? Don't know. What do YOU think?

Does the add-in have any history of this kind of behavior? Under what conditions has the add-in been known to crash like this? I can't be the first person to have experienced this!

This topic has been closed for replies.

2 replies

heathers11979249
heathers11979249
Participant
October 9, 2015

I've been having the same problem for a few months. Although deleting the add-in and reinstalling it has not helped at all. There are some days I can get through a whole meeting without it crashing, and other days where it crashes every 10 minutes or so.

Any other ideas on what to try?

J
JJonesAuthor
Inspiring
October 13, 2015

You just sent shivers down my spine. I thought my problem had been solved,

but apparently it might recur at any time! As a precaution, I've started

keeping a PC connected and logged into the meeting to be used as a

lifeboat should my add-in crash on my Mac.

M
markuss11027231
Participating Frequently
October 13, 2015

You do not need a second computer as a "life boat". You can simply open a second window in the browser from where the Add-in got fired (there is actually such a link in the white page that opens before the Add-in gets started). This way, when the Add-in freezes, you can simply continue in the browser window - and in parallel you can force-quit and restart the  Add-in.

I often use this (any several more open windows) to run tests of all sorts with several users on only 1 Mac.

If you do this, in the meeting room, you may wonder which is the "current" user of your current window or Add-in: It's the one in italics.

M
markuss11027231
Participating Frequently
October 7, 2015

Same problem here, on a MacBook & Yosemite.

Since I updated to the newest Add-in several weeks ago, in all my meetings the Add-in freezes at some point, and requires a force-quit. (I always keep a second browser window open as a backup with a second host login, so the meetings do not close.)

Running the setup test

https://my.adobeconnect.com/common/help/en/support/meeting_test.htm

does not show any problems.

Annoying. No clue what's the cause. When there are more similar voices, we probably should issue a bug report?

J
JJonesAuthor
Inspiring
October 7, 2015

I tested this problem extensively right after my meeting ended. The

problem, as best I can tell, had something to do with the add-in being

corrupted. I deleted the add-in, re-installed a fresh copy, and the

problem seems to have gone away.

M
markuss11027231
Participating Frequently
October 7, 2015

Thanks for the swift response.

I now downloaded the Add-in from Adobe Connect Downloads and Updates and installed it "successfully" (at least that's what the process reported, and the Add-in also started when logging in).

But when then running the Test Meeting Connection it reports "Add-in not installed". So I clicked the INSTALL button there; which was also successful; and the next TEST run also showed now problems anymore.

I'm running a video share now since 45 minutes - without freezing. Let's see on our next hot meeting...


BTW: How did you DELETE the Add-in?

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