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G
glwhit
Participant
November 18, 2009
Question

Add-in installation

  • November 18, 2009
  • 1 reply
  • 1212 views

I have users attempting to connect to Defense Connect Online.  We have 2 Vista images based on Army Gold Master 8 and 9.  AGM 8 machines allow users to run the installation and pass the Add-in test with no problem.  Our new image prompts for administrative credentials when they attempt to install the add-in.  I've compared security settings on both images and cannot find any difference that would account for this.  Does anyone know what could cause the add-in to require admin rights to install?

I've spoken with the DCO helpdesk, and have been told the add-in must be installed with user level rights, or it won't work.  (and it doesn't)

This issue is happening on a system not connected to the regular internet, so we don't get the applet pop-up to install, just a run/save download prompt.

    This topic has been closed for replies.

    1 reply

    J
    jpresley
    Participant
    November 23, 2009

    Sadly, I have no solution to offer, but I'm pretty much in the same boat.  Having trouble getting the browser to acknowledge the installation of the Meeting Add-In.  If i do it manually, it shows up in Add/Remove Programs, but upon entering a meeting room, I'm still prompted to install.  JTDI is about to retire its Connect server and send all of its users to DCO, so we'll be in the same boat.

    I was hoping Adobe had some suggestions for either group policies, registry permissions or folder permissions that might be responsible.

    G
    glwhitAuthor
    Participant
    November 24, 2009

    Classification: UNCLASSIFIED

    Caveats: NONE

    Yeah, we've come to the conclusion that we'll need to temporarily give users admin rights to install the add-in. And according to the DCO help desk, they are communicating with Adobe and hopefully the next release of the add-in will install for all users, rather than the profile of the credentials it is installed with.

    Greg Whitworth

    Booz|Allen|Hamilton

    Systems Administrator

    502-624-3148

    NIPR: gregory.whitworth@us.army.mil

    SIPR: greg.whitworth@us.army.smil.mil

    http://ice.disa.mil/index.cfm?fa=card&service_provider_id=89665&site_id=444&service_category_id=35

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