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Peter_Cingel
Peter_Cingel
Participant
September 11, 2014
Question

Adding a videoconference device to meeting.

  • September 11, 2014
  • 1 reply
  • 274 views

I'd like to add video telephony device Cisco Telepresence EX90 to the meeting. It have been registered on my own SIP server and cooperates fine with other devices registered here.

The FMS and FMG of Adobe connect is running in the same network. The sip.xml file is setting up correctly. But when I open the stream in the meeting I receive this error message:

"The video call service is temporarily unavailable ...".  Could anybody help me, please?

Peter

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    September 11, 2014

    You should reach out to your Platinum Support contact, as they will be able to look at your deployment and config files and identify where the issue may lie.

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