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May 16, 2011
Question

adding Event Management (issues, problems, frustrations)

  • May 16, 2011
  • 2 replies
  • 680 views

We are a small company (5 total employees) that plan on doing 1-2 free webinars a week for 40-100 people (these are different every time, researchers who sign up for the webinar that would be advertised on our site and others.

When we tried out Adobe Connect we loved the web conference interface and features... and the event management. We needed a way to have people register for a specific webinar with a login to get to the meeting, manage their registrations (unregister), send them reminders, updates, etc. Event management look great.

We signed up and event management was gone, making the service not useful.

The Adobe Connect site is extremely poorly set up. We saw no indication whatsoever that event management was NOT part of the hosted service once we signed up. In the sign up process there was no indication whatsoever that event management was a third party add-on we had to buy separately. It's confusing and frustrating.

When we called to see what the issue was (3 times now), they explained it was a third party add-on we had to purchase separately. Even after showing us where that was indicated, it wasn't at all clear.

Anyway, we need some simple registration/event management. The only third party customer service will direct us too is much much too expensive. Are there other add-ons, third parties, possible solutions to adding registration to webinars that isn't going to break the bank?

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    2 replies

    Inspiring
    May 26, 2011

    Good Day Trey.

    I cannot asnwer your question as I live in South Africa and are not able to use the facilities that Adobe have made available to Americans, so we did the next best thing we purchased Adobe Connect (AC).

    So why am I telling you this? Well we have Event Manager part of our package. If Adobe cannot help you out maybe we could help you out?

    I have no clue what the speed and performance will be like but we have used our system with our overseas branches and it seemed to be fine.

    If you are interested maybe we can see where this rabbit hole leads?

    Dimitri

    May 25, 2011

    no answer?