Skip to main content
A
Anonymous
March 15, 2017
Question

Admiistration acces

  • March 15, 2017
  • 1 reply
  • 657 views

Really bad problem!! I bought  the adobeconnect 1 month ago (order date 2/15/17, order Number 13246s01159) I´ve received the information to acces to the page (user name [email] and password) but I´ve no admin right. Can´t use!! how can i get the administration right? I can´t conect with admin@adobeconnect.com becouse i´m not an administrator.

Jorge

Hello Jorge,

Welcome to Adobe Connect. Get started with your account using the following credentials:

Username : [Peronal Information Removed]

Password : [Peronal Information Removed]

Account URL : https://meet41693654.adobeconnect.com

To begin, click on the following:

Message was edited by: Jorma Jennings

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    March 21, 2017

    Jorge,

    Those credentials to provied Administrative access to that account.

    I've edited your post so your login is obsucred, but I'd recomend you change your password in the My Profile/Mi prefil section of your account.

    You can access the Administrator/Gestion portion of the account. What is the issue you are facing with this account? What actions are you unable to do?

    A
    Anonymous
    March 22, 2017

    I´m unable to generate content. It says tham I´ve to connect an accont administrator, but I may be the administrator... I sended an email to admin@adobeconnect.com but i recieved an answer that said thet i´m not an administrator, and I dont know how to be one...

    I already change my pasword.

    thank you, I need to use it tomorrow... thank you again

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    March 22, 2017

    That makes sense. As an Administrator of the account you can access anything, but no do everything. Publishing content to the Content Library requires you to be either in the Authors group of the Meeting Host group.

    I believe you only have room in your Meeting Host group, so add yourself to that while remaining in the Administrator group and you should have the ability to do whatever you need.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices