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Anonymous
Sep 25, 2013 10:34 PM UTC
Question

Administration access

What a trouble!!!! editing admin information I am no more able to use administration functions. How can I restore them? Please help me soon!!!!!!!!!!!!!!!!!!!!!!!!!! Now I am a limited admin and no more an admin.

The administration role is empty but I can no more access it.

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    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Sep 25, 2013 11:05 PM UTC

    Are you hosted by Adobe or do you have a licensed deployment on your own server(s)?

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    Anonymous
    Sep 26, 2013 10:50 AM UTC

    hosted by adobe

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Sep 26, 2013 2:30 PM UTC

    You should contact Adobe Support, and they will be able to make a new admin account: http://helpx.adobe.com/adobe-connect/connect-support.html

    If you need a phone number for support they can be found here: http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

    Always have at least one full admin account, as that is the only way to have admin rights. If you need to test having lesser access to Connect, create a secondary account.

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