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sim_simeonov
Participant
April 28, 2008
Question

Adobe Acrobat Connect Add-in 9.0 r199 crashes

  • April 28, 2008
  • 3 replies
  • 930 views
I'm using a fully patched Win XP w/ IE7.

Error signature

AppName: connectaddin6x5.exe
AppVer: 9.0.177.0
ModName: shw95dll.dll
ModVer: 0.0.0.0
Offset: 00002ed8

Anyone else seeing this?
Any ideas on how to deal with the problem?

First saw the problem a couple of months ago. Then it went away. It started happening a couple of weeks ago again. Not consistently but about 90% of the time.

    This topic has been closed for replies.

    3 replies

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    sim_simeonovAuthor
    Participant
    May 9, 2008
    I guess this is the part where someone from support comes up with a good suggestion... I hope.
    S
    sim_simeonovAuthor
    Participant
    May 1, 2008
    Tried this. Got it to work the first time after restart. Then continuous crashing. Now it also crashes upon logging into the room. Does the same from FireFox. Uninstalled the add-in again. Tried to re-install. Crashed during the installation of the add-in.

    Anyone else seeing something like this?
    A
    Anonymous
    May 5, 2008
    I am also seeing the same error on Win_XP_SP2 with IE 7, IE6 or Firefox. I have tried uninstalling/reinstalling the browsers, flash ,and connect plug-ins and I still get the error.
    K
    Kay_P
    Participating Frequently
    April 28, 2008
    have you tried removing the add-in? might be worth a try, uninstall it, upgrade the flash player to the latest version (9.0.124) and reinstall the connect add-in.
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