Adobe Connect 9 and IE 9 can't open add-in

Question

I was working with a client, have Adobe Connect 9, they were using IE 9 and were not able to access any other web browser. I had provided them with the download link for the add-in and they said their IT person had installed it.

When I gave them rights to share the screen, they choose Share screen but never got a popup window asking them if they wanted to choose an Application or their desktop. So they couldn't share screen. We tried logging off and logging back on still no luck.

Is this a known issue?

Where we doing something wrong?

What is the solution?

Thanks in advance.

Nikhil Sharma · Accepted Answer

Hi Anita,>>When I gave them rights to share the screen, they choose Share screen but never got a popup window asking them if they wanted to choose an Application or their desktopare you saying addin modal dialog to select share option is not coming or addin is not opening in your machine.For add-in is not getting opened: a) is there any flash dialog comes up to initiate the addin installation? if yes, there any error coming up while installing add-in.b) you can also check is addin is installed at the installation directory : C:\Users\<username>\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddinc) you need to make sure no config were installed on the client machien.location to see if there is any mms.cfg present : for 32 bit machiens : "C:\Windows\System32\Macromed\Flash" for 64 bit : " C:\Windows\SysWOW64\Macromed\Flash"please share above info so that we can look into this .i am also using adobeconnectaddin and not seeing any issue with IE 9 .probably above information helps us to look into the issue. ThanskNikhil

frothy333 · Answer

I was having an issue where everytime I connected to Adobe Connect room and attempted to share screen, the browser would crash:

Problem Event Name:	APPCRASH
Application Name:	adobeconnectaddin.exe
Application Version:	11.9.966.0
Application Timestamp:	5321754e
Fault Module Name:	StackHash_0a9e
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	00000000
Exception Code:	c0000005
Exception Offset:	08ee2ca9
OS Version:	6.1.7601.2.1.0.256.48
Locale ID:	1033
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I tried the fixes proposed here and several others I found.

What finally worked was disabling hardware acceleration in my flash settings (I did that from within the Adobe Connect room itself).

I am running Windows 7 Pro 64 bit. Browsers tested that crashed were IE 10, IE 11, Chrome, and Firefox.

I'm thinking it might have something to do with my IBM port replicator driver, but haven't narrowed down yet. I just know that disabling hardware acceleration worked and got Adobe Connect Add in to work.

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