Adobe Connect 9 for hosted accounts

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We have a hosted Adobe Connect account. We were notified that our hosted account would be upgraded to AC9 automatically on December 9th, but AC9 features are not enabled. What does our Administrator have to do to enable Adobe Connect 9 new features?

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M

markcodyNUAuthor

Participant

Hello, Adobe. <Crickets Chirping> Hello.

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Jorma_at_Knox

Legend

You asked durrning Adobe's shutdown week, so the answer is slow in comming. As I recall, I had to log out and log back in for the new version 9 features to wake up, but it may have been a browser cookie issue. If you truly don't have Connect 9 (you can double check by mousing over the "Help" link on the login page and it will show your version of Connect), then you should call support at 800-945-9120.

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