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J
Juelfs
Participant
April 4, 2020
Question

adobe connect account management

  • April 4, 2020
  • 2 replies
  • 275 views

Hello from Berlin,

 

we ordered adobe connect March 29th, the payment was successful. But we didn’t receive neither the link nor is the product visible in my account (no adobe-connect application).

 

What did I wrong? Is there anybody with an idea?

This topic has been closed for replies.

2 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
April 6, 2020

Reach out the the Connect Support team, they should be able to provide you the link and login credentials or have the email resent. https://helpx.adobe.com/adobe-connect/connect-support.html

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    April 5, 2020

    Check your spam folder, sometimes the emails end up there. It should have been sent shortly after you signed up for your trial. 

    J
    JuelfsAuthor
    Participant
    April 6, 2020

    Thank you for your answer, but no, there is nothing from adobe in my spam folder. In got two mails immediately after signing in:

    • Adobe Connect - Order Confirmation (Order #....
    • Payment Information with reference number

    but no link to/for the product or app.

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