adobe connect account management

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Hello from Berlin,

we ordered adobe connect March 29th, the payment was successful. But we didn’t receive neither the link nor is the product visible in my account (no adobe-connect application).

What did I wrong? Is there anybody with an idea?

Account management

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Jorma_at_Knox

Legend

Reach out the the Connect Support team, they should be able to provide you the link and login credentials or have the email resent. https://helpx.adobe.com/adobe-connect/connect-support.html

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Jorma_at_Knox

Legend

Check your spam folder, sometimes the emails end up there. It should have been sent shortly after you signed up for your trial.

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J

JuelfsAuthor

Participant

Thank you for your answer, but no, there is nothing from adobe in my spam folder. In got two mails immediately after signing in:

Adobe Connect - Order Confirmation (Order #....
Payment Information with reference number

but no link to/for the product or app.

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