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Participant
April 10, 2014
Question

Adobe Connect Add-In 11.9.966 AppCrash

  • April 10, 2014
  • 1 reply
  • 715 views

I have Windows 7 Pro 64bit with IE11.    I have no issues connecting to an Adobe Connect room if the Connect Add-in is not installed.   Once I need to share my screen, I have to install it.   Once installed, the room reloads and I get the following error:            

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: adobeconnectaddin.exe
  Application Version: 11.9.966.0
  Application Timestamp: 5321754e
  Fault Module Name: adobeconnectaddin.exe
  Fault Module Version: 11.9.966.0
  Fault Module Timestamp: 5321754e
  Exception Code: c0000005
  Exception Offset: 0004016f
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I have tried to install it during the Connect session.  I have also tried to download and install separately.    I have disabled anti-virus each time.

I have tried uninstalling and reinstalling Flash and the Connect Add-in.

This happens on IE11 and Chrome with the add-in installed.

Any ideas?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
April 10, 2014

Moving this discussion to the Connect General Discussion forum.