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nick23
Participant
Nov 15, 2013 6:39 PM UTC
Answered

Adobe Connect add-in crashes when I click to allow webcam use.

Can anyone please assist so I can use my webcam while on Adobe Connect? Thank you!

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Nikhil Sharma
Nikhil SharmaCorrect answer
Adobe Employee
Nov 17, 2013 5:19 PM UTC

Hey Nick,

Couple of information could be handy in investigating the issue:

1. What is teh add-in version whcih is crashing as you clock on share my webcam .

2. is it crashing with any inbuildcamera or external ? Type/model of the camera.

can you try to share the webcam when meeting launched in browser(append?launcher=false) after meeting url and try it out

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2 replies

Nikhil Sharma
Adobe Employee
Nikhil SharmaCorrect answer
Adobe Employee
Nov 17, 2013 5:19 PM UTC

Hey Nick,

Couple of information could be handy in investigating the issue:

1. What is teh add-in version whcih is crashing as you clock on share my webcam .

2. is it crashing with any inbuildcamera or external ? Type/model of the camera.

can you try to share the webcam when meeting launched in browser(append?launcher=false) after meeting url and try it out

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nick23Author
Participant
Nov 17, 2013 6:48 PM UTC

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.

With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.

It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.

And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

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