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T
tr1ple8
Participant
August 11, 2009
Question

Adobe Connect Add-in Error 9.1 r314

  • August 11, 2009
  • 1 reply
  • 5583 views

I have been getting an error while trying to save recordings offline.  When the Adobe Connect add-in starts, I get the option to save and then then it crashes.  Listed below are the step I have taken to resolve the issue

1. Uninstall the Add-in

2. Delete all folders pertaining to the add-in (macromedia.com folder and #sharedObjects)

3. Uninstalled flash.

4. Run "Flash Cleaner" from Adobe

5. Installed Flash then the Add-In

After this, I still received the same error.  I have tried this about 3 times with no luck. Any help on this would be great. Below are the details that result from the crash.  This is a vista machine.  Error is not profile specific as I have created another profile and attempted to save the recording and received the error.

Problem Event Name: APPCRASH
  Application Name: connectaddin.exe
  Application Version: 9.1.314.0
  Application Timestamp: 49f76aef
  Fault Module Name: connectaddin.exe
  Fault Module Version: 9.1.314.0
  Fault Module Timestamp: 49f76aef
  Exception Code: c0000005
  Exception Offset: 00110c26

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    1 reply

    M
    mrock66
    Inspiring
    August 19, 2009

    Temp Work around;

    Connect Add-in will crash when user tries to make the recording offline in Meeting.

    Issue

    While trying to make a recording offline you run into an error message;

    Adobe Acrobat Connect Add-in 9.3  r52 has encountered a problem and needs to close

    (Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.

    Reason

    There seems to be a bug in the 9.3.32.0 Add-in causing it to crash.  This will be fixed shortly.  Only current work around is to install an older Connect Add-In (9.1.299)

    1) Uninstall current Connect Add-in from Add/Remove Programs

    2) Install this add-in from here;
    ftp://breezeext:bif4mh$$@zip.adobe.com/patches/Addin9.1.299.zip

    Solution

    Go to Add/Remove programs and uninstall the current Connect Add-in.  Once completed you need to download Connect Add-in Version 9.1.299

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