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Participant
June 28, 2017
Answered

Adobe Connect Add-in Issue

  • June 28, 2017
  • 3 replies
  • 1293 views

I installed the manual installer for Adobe Connect to access a meeting for class, and I downloaded the AdobeConnectAddInInstaller. Then when the meeting website couldn't detect the Adobe Connect Addin, I searched for the file and found it. I clicked Adobe Connect and it's stuck on "Loading Adobe Connect". I've been trying to fix this for a while, how do I get this to work?

    This topic has been closed for replies.
    Correct answer Jorma_at_Knox

    Adobe Connect doesn't require you to install the Add-in, unless you don't have Flash installed in the browser you are using.

    Can you join a meeting without the Add-in? You can try adding ?launcher=false to the end of the URL for the meeting you are joining and it will ignore the Add-in if it is installed. Alternatively, you could uninstall the Add-in and then retry to join the meeting.

    What browser are you using? Have you tried a different one?

    3 replies

    Participant
    June 28, 2017

    Thanks guys, Edge and Chrome didn't work so I used Firefox, it works now!

    It seems that I've found my new default browser.

    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    June 28, 2017

    Adobe Connect doesn't require you to install the Add-in, unless you don't have Flash installed in the browser you are using.

    Can you join a meeting without the Add-in? You can try adding ?launcher=false to the end of the URL for the meeting you are joining and it will ignore the Add-in if it is installed. Alternatively, you could uninstall the Add-in and then retry to join the meeting.

    What browser are you using? Have you tried a different one?

    Thomas Gunter-Kremers
    Participating Frequently
    June 28, 2017

    Use Internet explorer instead of Edge