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Michele Whitmon
Known Participant
January 14, 2014
Question

Adobe Connect Admin page will not launch properly Win 7 Explorer 11

  • January 14, 2014
  • 1 reply
  • 1211 views

Normally I run all my Connect meetings from a Mac, but I have an issue with camera latency on the Mac and I'd like to do some testing on my Connect site using a PC.

I have the latest version of Flash and all the updates in Win 7. When I open Explorer 11 to my Connect site and log in, there is nothing on the page below the grey bar on the home page where all my meeting rooms are. If I click on the Content or Meetings tab, it appears my meeting rooms are there, but I can't open any of the rooms. When I click Enter Meeting room, a blank white page opens and nothing eles happens. The Connect Add in does not start ( I do have the latest installed).

I should note that Firefox on the same PC works fine.

Can't figure what's going on with Explorer. Any ideas?

    This topic has been closed for replies.

    1 reply

    Abhinav_Arora
    Abhinav_Arora
    Participating Frequently
    January 15, 2014

    Hi bhorv67

    It seems like your browser is unable to load any swf file. Could you please right click and verify on the home page whether you get a "Movie not loaded" message or not. Please refer to the attached image to see where you will be able to find the message.

    Thank you

    Abhinav

    M
    Michele WhitmonAuthor
    Known Participant
    January 15, 2014

    Thanks for the quick reply.

    When I right-click on the page, there is nothing about a Movie Not Loaded message. It seems as though Flash is not loading, as the right click window I'm getting is not coming from Flash.

    I do indeed have the latest version of Flash installed.

    Abhinav_Arora
    Abhinav_Arora
    Participating Frequently
    January 16, 2014

    I think you right clicked at a wrong place. Try to open the Home Tab and right click in the center of the page as you can see in the screen shot. Also you can confirm your player version on the following page : http://helpx.adobe.com/flash-player.html.

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