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gkreis
Participating Frequently
January 29, 2024
Question

Adobe Connect and Elgato Facecam is a no go

  • January 29, 2024
  • 1 reply
  • 651 views

I have not able to get Elgato's Facecam to work with Connect 12.5. The error log entries below show some really weird reference to D:\Jenkins\...  directory. Adobe Support said this wasn't helpful information and they wanted to do a live test. I had to return the camera due to a deadline, so we didn't get a chance to work on it.

 

So....  my advice. Steer clear of the Facecam for Connect. I loved the Elgato Camera Hub and look of the camera image and REALLY wanted this to work.  (It looked good in Zoom, so this is likely a Connect issue.)

 

As you see below, the Logitech Procam C920 connects. I just dislike the way Logitech handles the camera settings (and they aren't stored IN the camera like the Elgato). I find Logitech hardware tends to be good but their software and drivers are generally wonky. If you make good hardware AND good software, you can dominate a market.

 

  (error) : D:\Jenkins\workspace\ConnectCefApp\master\ConnectCefApp\AppCode\Connect\Platform\Win\Camera.cpp 246 CCamera::initialize Could not find a suitable capture prop

 

 

[2024-01-24 10:30:14.357811] [0x000028dc] (info) : Selected camera : Elgato Facecam
[2024-01-24 10:30:14.357811] [0x000028dc] (info) : Camera Initialize with resolution 640x480 and FPS 20
[2024-01-24 10:30:14.357811] [0x000028dc] (error) : D:\Jenkins\workspace\ConnectCefApp\master\ConnectCefApp\AppCode\Connect\Platform\Win\Camera.cpp 246 CCamera::initialize Could not find a suitable capture prop
[2024-01-24 10:30:41.568025] [0x00004d54] (info) : JS :
.....
ConnectVideoManager : ConnectVideoManager updateVideoUI() Triggering UI updates - heavy operation
[2024-01-24 10:30:41.635044] [0x000028dc] (info) : Selected camera : Elgato Facecam
[2024-01-24 10:30:41.635044] [0x000028dc] (info) : Camera Initialize with resolution 640x480 and FPS 20
[2024-01-24 10:30:41.635044] [0x000028dc] (error) : D:\Jenkins\workspace\ConnectCefApp\master\ConnectCefApp\AppCode\Connect\Platform\Win\Camera.cpp 246 CCamera::initialize Could not find a suitable capture prop
[2024-01-24 10:31:57.536794] [0x00004d54] (info) : JS :
.....
ConnectVideoManager : ConnectVideoManager updateVideoUI() Triggering UI updates - heavy operation
[2024-01-24 10:32:03.818744] [0x000028dc] (info) : Selected camera : HD Pro Webcam C920
[2024-01-24 10:32:03.818744] [0x000028dc] (info) : Camera Initialize with resolution 640x480 and FPS 20
[2024-01-24 10:32:03.818744] [0x000028dc] (info) : Selected camera mode 640x480 fps:20
[2024-01-24 10:32:12.254909] [0x00004d54] (info) : JS :
.....
ConnectVideoManager : ConnectVideoManager updateVideoUI() Triggering UI updates - heavy operation
      This topic has been closed for replies.

      1 reply

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      January 29, 2024

      The logs look like they are showing the Elgato cam may not support the 640X480 resolution. Try setting the quality of the web cam pod to HD. You may need to make the pod larger to get Connect to actually set an HD resolution in the stream, as it scales down as the image gets smaller.

      G
      gkreisAuthor
      Participating Frequently
      January 29, 2024

      Thanks Jorma,

      I should have come here first instead of Adobe support...  sigh. I didn't think to try to rearrange the size of the webcam POD. I did change the settings to HD (720) but didn't change the POD size....  Adobe could help by determining if that error could be corrected by a pod size change and show that instead of the generic hardware error.

       

      Good to know if I try to use my Sony a6700 as a webcam. I've read some have good results from the Sigma's 16mm F1.4 APS-C lens (strong value). It would be nice to have some natural bokeh, but wow...  that rig is major overkill for a Connect session.

       

      I have an old Sony a6300 sitting around. Maybe that with the Elgato capture card would be as effective with a dummy battery?

      Jorma_at_CoSo
      Jorma_at_CoSo
      Legend
      January 29, 2024

      If you can dictate the resolution output of the Elgato to the lower resolution, it may work too. 😉 

       

      The Sony is surely overkill for Connect, but if you have the hardware it's nice to put it to use.

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