Adobe Connect and Mavericks

Question

Now that I have Mavericks loade on my Mac, Adobe Connect will freeze randomly, especially if I am using the Mic and switch or share views with another program or screen.

It's very hard to carry on a discussion when the program is freezing and I have to re-boot or re-start Connect all the time. Any help would be appreciated.

Thanks,

Mitch Pendleton

Matt_Cook · Answer

I am having very similar problems since upgrading to Mavericks. I did multiple upgrades at the same time including a new SSD and migrating to full disc encryption using FileVault 2. However I do suspect having troubleshooting it to be a Mavericks and Flash interaction now?

Like bswenk, I suspect either the flash power saver (which I have turned off) or the sandboxing of Flash in Mavericks.

I am seeing multiple "kernel: adobeconnectaddi[387] Unable to quarantine: 93" in the console logs in a pair when the freezing occurs.

I am also seeing the following which I am not sure if it is related:

20/01/2014 11:03:07.638 adobeconnectaddin[492]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

20/01/2014 11:03:07.638 adobeconnectaddin[492]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

20/01/2014 11:08:51.169 adobeconnectaddin[492]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.

So from a session this morning, here is an extract of the log between freezing periods:

<SNIP>

20/01/2014 10:12:12.917 com.apple.launchd.peruser.501[159]: (com.macromedia.adobeconnectaddin.app.118656[388]) Exited: Terminated: 15

20/01/2014 10:12:15.789 spindump[393]: Saved hang report for adobeconnectaddin version 11.2.392.0 (11.2.392.0) to /Library/Logs/DiagnosticReports/adobeconnectaddin_2014-01-20-101215_Matts-iMac.hang

20/01/2014 10:12:18.427 SubmitDiagInfo[408]: Running in single report mode to submit: file:///Library/Logs/DiagnosticReports/adobeconnectaddin_2014-01-20-101215_Matts-iMac.hang

20/01/2014 10:12:21.000 kernel[0]: adobeconnectaddi[433] Unable to quarantine: 93

20/01/2014 10:12:24.926 SubmitDiagInfo[408]: Submitted hang report: file:///Library/Logs/DiagnosticReports/adobeconnectaddin_2014-01-20-101215_Matts-iMac.hang

20/01/2014 10:12:25.996 adobeconnectaddin[434]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

20/01/2014 10:12:25.996 adobeconnectaddin[434]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

20/01/2014 10:15:21.112 adobeconnectaddin[434]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.

</SNIP>

This is the hang diagnostics report:

<SNIP>

Path: /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin

Process: adobeconnectaddin [400]

Path: /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin

11 ??? (adobeconnectaddin + 7509) [0x2d55]

11 ??? (adobeconnectaddin + 5331345) [0x516991]

11 ??? (adobeconnectaddin + 5344144) [0x519b90]

11 ??? (adobeconnectaddin + 4846362) [0x4a031a]

11 ??? (adobeconnectaddin + 3984749) [0x3cdd6d]

11 ??? (adobeconnectaddin + 974424) [0xeee58]

11 ??? (adobeconnectaddin + 943586) [0xe75e2]

11 ??? (adobeconnectaddin + 963676) [0xec45c]

11 ??? (adobeconnectaddin + 2135034) [0x20a3fa]

11 ??? (adobeconnectaddin + 967088) [0xed1b0]

11 ??? (adobeconnectaddin + 943586) [0xe75e2]

11 ??? (adobeconnectaddin + 963676) [0xec45c]

11 ??? (adobeconnectaddin + 2135034) [0x20a3fa]

11 ??? (adobeconnectaddin + 967088) [0xed1b0]

11 ??? (adobeconnectaddin + 943586) [0xe75e2]

11 ??? (adobeconnectaddin + 963676) [0xec45c]

11 ??? (adobeconnectaddin + 1825694) [0x1beb9e]

11 ??? (adobeconnectaddin + 1817318) [0x1bcae6]

11 ??? (adobeconnectaddin + 1816941) [0x1bc96d]

11 ??? (adobeconnectaddin + 1795959) [0x1b7777]

11 ??? (adobeconnectaddin + 5061480) [0x4d4b68]

11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]