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S
samb70198735
Participant
March 26, 2019
Question

adobe connect android app serious audio distortion

  • March 26, 2019
  • 2 replies
  • 1398 views

We found out In android app, sound is badly distorted and not recognizable at all.

Also we tested the same devices installed the app version (using apk) to 2.6.8, audio works just fine.

adobe connect android app serious audio distortion - YouTube

I reported this issue via support menu, and adobe responded that  it will be handled in min 30 days so i posted this here.

It's quite urgent matter to us, since our most webinar participants are using android devices. 

We tested all our audio devices right after we found this issue and didn't affect the issue.

I assume the latest adobe connect app causes this serious audio distortion somehow, and if this is globally happening, Adobe should roll back the android app version in store now.

License Purchased: Korea, Republic of / Australia      

    This topic has been closed for replies.

    2 replies

    S
    Shahyad5E4A
    Participant
    October 26, 2020

    Here we face The same problem.

    My mic Sound is echoing and not understandable  by others.

    D
    default7nnflq7q73f0
    Participant
    October 13, 2020

    Have you had any luck with a solution? I've been using adobe connect on android for meetings but have been experiencing similar sound problems; I have tested my network, tried using a headset and device speakers but no improvement.

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