Adobe Connect application URL incorrect

I have a user who cannot open an Adobe Connect meeting room from the Adobe Connect application installed on his computer. When entering the URL in the application it gives the error that the URL is incorrect. I've tried different room URLs and the same URL works on a different computer (the / is correct). I've tried reinstalling the application, re-creating the room and URL, restarting the laptop, made sure TLS 1.2 was enabled in ie, and tried from a different profile on the same computer (did not work).