Adobe Connect: Aspect Ratio on external webcam

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Hi,

I am having a problem when I use my Logitech HD 720p webcam in Adobe Connect. It is coming in as the 4:3 aspect ratio, but it is scrunched up and narrow. When I use the built-in webcam on my Mac, it comes in at 4:3 and perfect quality.

I've checked the Logitech software and it broadcasts correctly, whether set to 4:3 or widescreen.

I've changed the aspect ratio within Adobe Connect and it hasn't helped a bit.

Anyone else had similar problems?

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AngelVonFranKim

Participant

I guess no one's gonna answer this.

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Thomas Gunter-Kremers

Participating Frequently

I apologize, I use the Logitech 9000 and it works fine in either ratio mode. We always use wide screen. Have you tried updating drives from the website?

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AngelVonFranKim

Participant

I have the C920. Are you referring to downloading Adobe drivers? Or Logitech?

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