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Martd88
Participant
Jun 22, 2020 4:15 PM UTC
Question

Adobe Connect - Black Screen

Hi folks, quick question.  I was part of virtual classroom today and on two occasions my screen went totally blank although I could still hear the presenter I could not participate.  I was using an IPad Pro via Abode Connect Mobile App, the only way I could resolve the problems was to reboot the system and log into the classroom again. 

 

Anyone had any similar issues ?

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2 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Jun 24, 2020 3:31 PM UTC

The Connect Mobile App is... well... kind of old. It works for most situations but Adobe hasn't done any development on it since October 2018. 

I've heard talk of a new mobile app, but it's just that at this point. If it's not working, I'd suggest trying to clear the data and re-launching the app or going through and uninstall/reinstall process. Otherwise, use the HTML version of the room (if enabled) in your iPad's browser and see if that works better.

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Bani Verma
Bani Verma
Legend
Jun 22, 2020 4:20 PM UTC

Hi there, 

 

I am moving your query to the correct community 'Connect' experts here will be able to assist you better. 

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