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kanegae1
Participant
Jun 27, 2017 4:47 AM UTC
Question

Adobe Connect Connectivity Issues

Hello,

I have a Surface Pro 4 and use Windows 10 OS. I have 100 mbps with Xfinity Wi-Fi and have a very good connection to the internet; however, when I log in to Adobe Connect, I always have the smallest red bar available. Even if my internet connection is 100%, my Connect connection is always very poor. It will go to green bars for a few seconds, and then it will boot me out and take about 7 or 8 seconds to start over again (because the connection was too poor). Best Buy's Geek Squad said there is nothing wrong with my computer, and Comcast said there is nothing wrong with my internet. Can anyone help me figure out my problem?

Thanks!

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    5 replies

    Thomas Gunter-Kremers
    Thomas Gunter-Kremers
    Participating Frequently
    Jun 27, 2017 1:35 PM UTC

    Are you using a VPN to get into your work network?  Have you tried connecting without the VPN?

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    kanegae1Author
    Participant
    Jun 27, 2017 2:42 PM UTC

    Hi,

    I am not using a VPN

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Jun 27, 2017 2:46 PM UTC

    Double check that your network card drivers are up to date. I just had a computer that was having connectivity issues in Connect and that seemed to resolve the issues.

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