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David_Fox
Known Participant
April 22, 2013
Question

adobe connect could not process this document for viewing

  • April 22, 2013
  • 1 reply
  • 1210 views

I am using Connect 9 and trying to add a PDF to a share pod. These PDF's are sized at 11x17 and were converted from dwg  files. They are 2-4 megs in size. When I add them to a share pod I get the following error:

"adobe connect could not process this document for viewing. Please try uploading the file again."

Things I have already tried:

  • Optimizing the PDF
  • Printing the dwg file to a pdf
  • Adding the pdf to my content library and then adding it to the share pod
  • Reducing the page size

Adding other PDF's to the meeting or pods work fine including larger sized files. My meeting is in 2 days and I can go with a screen share if I have too, but am working witha coulpe of novice presenters and want to make the process as easy for them as posible.

Any help is appreciated.

David

This topic has been closed for replies.

1 reply

J
JannSutton
Participant
August 19, 2013

I am having the exact same issue. It would be nice if there were a link to the remedy on this disucssion thread.

EDIT: just found this - http://forums.adobe.com/message/5049521#5049521 will give it a try and see what happens.

D
David_FoxAuthor
Known Participant
August 19, 2013

Interesting. In my case I was adding it to a meeting and not a seminar. I only had the issue with a specific set of PDF's that had were 11x17 or greater and had been created from DWG files.

Have not seen it since, but will remember this tip.

Thanks!

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