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Participant
May 9, 2025
Question

Adobe Connect crashed during breakout session – need help diagnosing repeated crash on macOS

  • May 9, 2025
  • 2 replies
  • 216 views

Hi Adobe team and community,

I'm experiencing repeated crashes of the Adobe Connect app on my MacBook Pro (macOS 14.7.3). The most recent crash occurred while I was conducting a session and breakouts were in progress. Suddenly, the entire meeting shut down and all participants were kicked out. This is not the first time I've faced such an issue—it has happened multiple times over the past few weeks.

I'd like to understand what might be causing these crashes. I’ve attached the latest log file (adobeconnectapp_20250425_194043.log) and would appreciate any guidance on how to analyze it or steps I can take to prevent future crashes.

Looking forward to any insights or assistance you can provide. Thank you!

2 replies

Adobe Employee
August 14, 2025

Please try joining via browser if you are still facing crashes. Please reach to support for resolving the crashes: https://helpx.adobe.com/adobe-connect/connect-support.html

 

Adobe Connect Feature Requests: WishBreeze[at]adobe . com
Participant
May 9, 2025

Attaching adobe connect log file.