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JulieNorris DJJ
Participant
March 26, 2021
Question

Adobe Connect Desktop App won't open

  • March 26, 2021
  • 1 reply
  • 506 views

I've downloaded the desktop app but when I click to start a meeting it doesnt go anywhere it just hangs at preparing the room. Is there somethin else I need to do or a setting that I need to enable?

    This topic has been closed for replies.

    1 reply

    Jorma_at_CoSo
    Jorma_at_CoSo
    Legend
    March 30, 2021

    This is usually a sign of the connection to the meeting room being blocked by VPN or network proxy rules. If you are on a VPN, try disconnecting before joining the meeting.

    The other alternative may be to try joining in the browser (it uses a different media protocol) or have your IT department white list the connection to the Adobe Connect environment. 

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