andrewl10948914

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Adobe Connect for Android issues with typing on keyboard

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Hello, I will try to explain my issue in text but please also refer to the video link for a clearer picture of what's going on.
I'm using the latest version of Adobe Connect, downloaded from the Google Play store. When I launch a Connect session, I am prompted to open it in the Connect app. The Connect session loads fine. If I click on the Chat Pod, the chat conversation is revealed. When I click on the text field to contribute, the keyboard appears and then immediately disappears. The Connect window becomes full screen with the powerpoint slide. I then have to click on the top left to reveal the chat pod again, and the process repeats. I am not able to contribute via the chat pod at all. Any help with this is greatly appreciated!

Sincerely,

Andrew

https://youtu.be/piKG8nNvQnQ

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A

Anonymous

I am having the same issue, Samsing S9. When I go to chat my keyboard flashes up for a second and then disappears.

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Thomas Gunter-Kremers

Participating Frequently

I tested on an S9 and could not replicate the issue. Do you know which software keyboard you are using on your S9?

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Participant

I'm having the same issue. It seemed to work fine a few months ago. I cant really say how long it has been or what updates I've done since.

Verizon Galaxy S8 8.0

Most recent version of Adobe Connect

I've asked others I work with and they claim Connect works fine with their devices.

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Adobe Employee

Hi Andrew,

S9 was launched 2 months back, could be related to incompatibility. Are you able to reproduce this on any other device?

in the mean time I am working on this and update you.

Thanks,

Annkiit

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Tom Gunter-Kremers Clarix

Participating Frequently

What type of device are you using? I have a Kindle Fire HD that does the same thing

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andrewl10948914Author

Participant

It's a Samsung S9.

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