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andrewl10948914
andrewl10948914
Participant
May 28, 2018
Question

Adobe Connect for Android issues with typing on keyboard

  • May 28, 2018
  • 4 replies
  • 1363 views

Hello, I will try to explain my issue in text but please also refer to the video link for a clearer picture of what's going on.
I'm using the latest version of Adobe Connect, downloaded from the Google Play store.  When I launch a Connect session, I am prompted to open it in the Connect app.  The Connect session loads fine.  If I click on the Chat Pod, the chat conversation is revealed.  When I click on the text field to contribute, the keyboard appears and then immediately disappears.  The Connect window becomes full screen with the powerpoint slide.  I then have to click on the top left to reveal the chat pod again, and the process repeats.  I am not able to contribute via the chat pod at all.  Any help with this is greatly appreciated!

Sincerely,

Andrew

https://youtu.be/piKG8nNvQnQ

    This topic has been closed for replies.

    4 replies

    A
    Anonymous
    January 9, 2019

    I am having the same issue,  Samsing S9.  When I go to chat my keyboard flashes up for a second and then disappears.  

    Thomas Gunter-Kremers
    Thomas Gunter-Kremers
    Participating Frequently
    January 9, 2019

    I tested on an S9 and could not replicate the issue.  Do you know which software keyboard you are using on your S9?

    brentc86802624
    brentc86802624
    Participant
    October 19, 2018

    I'm having the same issue. It seemed to work fine a few months ago. I cant really say how long it has been or what updates I've done since.

    Verizon Galaxy S8 8.0

    Most recent version of Adobe Connect

    I've asked others I work with and they claim Connect works fine with their devices.

    Annkiit
    Adobe Employee
    Annkiit
    Adobe Employee
    June 7, 2018

    Hi Andrew,

    S9 was launched 2 months back, could be related to incompatibility.  Are you able to reproduce this on any other device?

    in the mean time I am working on this and update you.

    Thanks,

    Annkiit

    Tom Gunter-Kremers Clarix
    Tom Gunter-Kremers Clarix
    Participating Frequently
    May 29, 2018

    What type of device are you using?  I have a Kindle Fire HD that does the same thing

    andrewl10948914
    andrewl10948914Author
    Participant
    May 29, 2018

    It's a Samsung S9.

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