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October 21, 2014
Answered

Adobe Connect - From Email and Aliases

  • October 21, 2014
  • 1 reply
  • 1073 views

Hi,

Recently my email reminders being sent from Adobe Connect have been from the email "Adobe Connect" [admin@adobeconnect.com]

This is despite using the default setting where the event creator email address is normally used, as well as setting up a new alias with the required 'From' email details and selecting this as the name / email address that the email should come from. This is continuously over-ridden by the "Adobe Connect" email address in the From field.

When the user clicks reply to any of these emails, the correct user email address is used in the reply so this only seems to be an issue with regards the From email address.

Any ideas?

Thanks.

    This topic has been closed for replies.
    Correct answer Jorma_at_Knox

    It never hurts to call support! Squeeky wheel and all that. 800-945-9120

    1 reply

    Jorma_at_Knox
    Legend
    October 21, 2014

    This appears to be a bug/issue with Connect 9.3. Adobe Connect User Community

    October 21, 2014

    Thanks for that, Jorma - hopefully support can come up with a resolution soon!

    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    October 21, 2014

    It never hurts to call support! Squeeky wheel and all that. 800-945-9120