Skip to main content
J
jasons7299
Participant
October 6, 2017
Question

Adobe Connect hanging on Loading(Win7)

  • October 6, 2017
  • 1 reply
  • 493 views

I've run into a problem with some of my users who use Connect for web conferencing lately.  The Connect screen will not load, it just hangs on Loading Adobe Connect.  I know it's not a firewall issue because I can delete the user's local account, have them log back in to rebuild it and it loads with no problem, so it seems like something getting messed up in AppData or other system files under the user's folder, but I haven't been able to find anything that would specifically cause it.  I've tried IE/FF/Chrome with the same results.  Any ideas?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    October 9, 2017

    You can enable logging for the Add-in, which may help expose what the issue is. The instructions for this can be found here: Enable logging | Meeting Add-in

    From there, you may need to work with the Adobe Connect support team if the problem isn't clear after reviewing the logs. Adobe Connect Help | Adobe Connect Support

    J
    jasons7299Author
    Participant
    October 9, 2017

    Thanks, I'll give that a try!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices