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misterluckmaster
Participant
February 13, 2017
Question

Adobe Connect Hangs On Launch

  • February 13, 2017
  • 1 reply
  • 752 views

I'm running the latest stuff:

Adobe Connect Plugin:  11.9.978.354

MacOSX Sierra: 10.12.4

Flash Plugin: 25.0.0.127

Latest version of Firefox/Chrome/Safari

On all browsers, the same thing happens.

Adobe Connect hangs when a browser (Chrome/Firefox/Safari) tries to

open Adobe Connect.

I can click on the link ("open a new meeting room window") and it will

open Adobe Connect in a browser window but

then it won't let me screen share.

Here's what the hang looks like:   AdobeConnect Hang

Do you have any details on how to fix this issue?

Here is the Adobe Connect log file:

#Version: 1.0 #Start-Date:  2017-02-13 18:26:38 (utc) #Software: Adobe Systems Inc. adobeconnectaddin 11,9,978,354 #Location: /Users/someuser/adobeconnectaddin-2017-02-13-18-26-38.log #Fields: time x-milliseconds x-source x-comment 18:26:38     4     PLAYER_TRACE     Core Player constructor, this = 6aed000 18:26:38     5     PLAYER_TRACE     "(null)" 18:26:38     20     PLAYER_TRACE     Begin InitGlobalObject for https://www.macromedia.com/support/flashplayer/sys/ 18:26:38     20     PLAYER_TRACE     full language check. 18:26:38     20     PLAYER_TRACE     xu 18:26:38     31     PLAYER_TRACE     "(null)" 18:26:38     31     PLAYER_TRACE     Cache Sizes: bindings 32, metadata 1, methods 32 18:26:38     31     PLAYER_TRACE     JIT mode: 0 18:26:38     31     PLAYER_TRACE     JIT OSR threshold (default): 0 18:26:38     31     PLAYER_TRACE     JIT CSE: on 18:26:38     31     PLAYER_TRACE     JIT inlining: on 18:26:38     31     PLAYER_TRACE     JIT hardening: on 18:26:38     31     PLAYER_TRACE     JIT profile level: 0 18:26:38     49     PLAYER_TRACE     gleanCount=240 18:26:38     49     PLAYER_TRACE     In PlatformPlayerBase::AdjustWindowClientArea(), width=290, height=160 18:26:38     51     PLAYER_TRACE     Begin InitGlobalObject for file:///Users/someuser/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/adobeconnectaddin/adobeconnectaddin.app 18:26:44     6480     ACTION_TRACE     Listener :: System Language : xu 18:26:44     6480     PLAYER_TRACE     SetDataComplete(success=true len=4688) for file:///Users/someuser/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/adobeconnectaddin/adobeconnectaddin.app 18:26:44     6612     PLAYER_TRACE     DoSingleURLRequest to FSCommand:showmenu, target is false 18:26:44     6612     PLAYER_TRACE     GetURL 'FSCommand:showmenu' 18:26:44     6612     PLAYER_TRACE     [Security] FSCommand permitted: FSCommand:showmenu 18:26:44     6612     PLAYER_TRACE     PlatformFSCommand handled it 18:26:44     6613     PLAYER_TRACE     DoSingleURLRequest to FSCommand:setWindowTitle, target is Adobe Connect 18:26:44     6613     PLAYER_TRACE     GetURL 'FSCommand:setWindowTitle' 18:26:44     6613     PLAYER_TRACE     [Security] FSCommand permitted: FSCommand:setWindowTitle 18:26:44     6613     PLAYER_TRACE     PlatformFSCommand handled it 18:27:13     35179     PLAYER_TRACE     Core Player destructor, this = 6aed000 18:27:13     35179     PLAYER_TRACE     EnhancedMicrophoneManager::StopEnhancedAudio() 18:27:13     35179     PLAYER_TRACE     Destroying core globals. 18:27:13     35265     PLAYER_TRACE     Stopping log file 
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1 reply

Jorma_at_Knox
Legend
April 5, 2017

You should probably reach out to the Connect Support team and see if they can help, Adobe Connect Help | Adobe Connect Support