Adobe Connect HTML recordings issues

Good Morning,
Since 11/15/2019 we have problems with the recordings of the classes in HTML since many of them do not load correctly. It doesn’t show the Power Points or the are slow and cut.
We were advised from Adobe to disable HTML in meetings but it is a technology that has to be implemented sooner rather than later and above all we have students with mobile devices (iOS) that require the recordings to be in HTML to be able to see the recorded meetings.
Do we have any kind of solution? From Adobe Support they have only indicated us that they have passed it to Engineering without giving us more data about a possible solution.

Thanks.