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K
kathrynm8852891
Participant
February 9, 2017
Question

Adobe Connect in College

  • February 9, 2017
  • 1 reply
  • 305 views

I am supposed to participate in a college class with Adobe Connect. I regularly use a headphone/mic for other programs/apps, but when I try to use my microphone in Adobe Connect (when the class is in session), the dropdown menu to select the mic is blank. Can someone tell me what the problem is?

Thanks!

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    February 9, 2017

    Here are some common causes:

    • Is another application (Skype, etc.) actively using your mic?
    • Did you connect the headset before joining the room?
      • Did you go through the audio set up wizard (Meeting > Audio Set Up...)
      • Did you try unplugging and re-plugging the headset in?
      • Have you tried a different headset/mic?
    K
    kathrynm8852891Author
    Participant
    February 10, 2017

    No, I closed all other programs/apps.

    Yes,  I connected headset first before starting up computer (Asus laptop).

    yes, went through the set-up wizard.

    yes, tried unplugging and re plugging in.

    yes, tried different headsets.

    Any more thoughts? Thanks!!

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    February 10, 2017

    Are you using the Connect Add-in? Sometimes that works better for audio.

    You can get it from the help menu with in a Connect room or from this site: Adobe Connect Downloads and Updates

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