Adobe Connect installation error

Question

Good Day!Trying to install Connect Lic General 9.8 with internal DB option on Windows Server 2012 R2.Installation is completed with non-fatal errors,the errors:1) ERROR InstallPanel:385 - Install Panel threw exception while progess bar setup--For input string: ""2) ERROR DBProcessAction:248 - Install method of DBProcessAction Class threw Errorcom.adobe.connectpro.config.utils.ConfigException[ACON-CONF-200-004]: Failed to connection to database jdbc:macromedia:sqlserver://localhost:1433;databaseName=breeze;ConnectionRetryCount=0;ConnectionRetryDelay=0;EncryptionMethod=noEncryption;ValidateServerCertificate=falseApplication is not working, and there is no Adobe Service in "Services list".What was going wrong? Thank you for attention

Thomas Gunter-Kremers · Accepted Answer

Watch for a personal message with that email address.

Thomas Gunter-Kremers · Answer

Did you purchase Adobe Connect or are you installing a trial? If you purchased, I would suggest you contact Platinum Support if you purchased already, at 1-800-422-3623 option 1 and tell them you have Platinum support and need to talk to someone about your install. This is typically the quickest way to get someone to look at your logs and potentially get on a call during your install attempt.

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