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Participant
September 2, 2014
Question

adobe connect installaton connection error

  • September 2, 2014
  • 1 reply
  • 287 views

Hello, I have to set up an adobe connect 9.2.1 Server.  But when i try to access a meeting after a while of seeing the loading bar (about 5 minutes) i get the error that it is not possible to establish a connection between the meeting room and the adobe connect Server and I should try to update my browser. This only happens if i am using a PC without the adobe connect add in.   With add in it works fine but it has to work without because i have Linux clients and not every Windows user has the plug in. An earlier Instalation of the Server worked fine so it should be possible.  i hope you can help me. thank you.

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    September 2, 2014

    Have you looked at the logs on the Connect server (Error or Access) to see if there is something there to help identify the problem?

    If you put ?mode=xml after you meeting room, do you get any clues about the problem in the text that shows below the connection error message?

    Have you tried the test my computer page to see if there is a problem that can be identified there?

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